Terms of Service

These terms are an agreement between you and Photo Haven ("we", "us"). They cover photo-haven.com, the Photo Haven studio app, and the client pages it makes: galleries, websites, booking pages, contracts and invoices.

By creating a studio, by paying to keep a gallery, or by buying downloads from a gallery shared with you, you agree to these terms and to our Privacy Policy. If you're signing up for a business, you're agreeing for that business and confirm you're allowed to.

You must be old enough to form a binding contract where you live (18 in most places) to create a studio.

A studio has one owner and, depending on the plan, team members the owner invites. The owner is responsible for the studio, its plan and payments, and for what team members do in it.

Keep your sign-in details private and tell us straight away at support@photo-haven.com if you think someone else has used your account.

• Free trial. New studios get 14 days free. We ask for a card when the trial starts and charge it for the plan you chose when the trial ends, unless you cancel before then. A studio gets one free trial.
• Prices. Prices are in US dollars and include card processing fees. Sales tax, such as US sales tax, GST or VAT, is added where it applies, based on your billing address.
• Renewal. Plans renew automatically every month or every year, depending on what you chose, and are charged to your card on file at the start of each period.
• Changing plan. Moving to a bigger plan, adding an add-on or switching to yearly is charged straight away for the rest of the current period. Moving to a smaller plan or removing an add-on credits the unused part to your account, which comes off your next bills.
• Payments are handled by Stripe. Cards are stored by Stripe, not by us. We never see or store your full card number.
• Price changes. We may change prices. We'll tell you at least 30 days before a change affects you, and it applies from your next renewal after that.

Except where the law says otherwise, payments aren't refundable, including for part of a month or year you've already started. If you think you've been charged by mistake, write to support@photo-haven.com and we'll look into it.

You can cancel any time from Plan & billing, under Card, receipts and cancelling. Your plan carries on until the end of the period you've paid for (or the end of your trial), and you won't be charged again. Until then you can change your mind with Keep my plan.

When a plan ends, or a payment still hasn't gone through after Stripe has retried it, the studio is paused:

• you and your team can still sign in, but the studio shows the plan picker instead of your tools, and no new files can be added;
• your client galleries, your website and your booking pages go offline to visitors. Galleries a client is paying to keep stay online;
• invoices and contracts you've already sent stay reachable, so clients can still pay you and see what they signed.

Choose a plan again at any time and everything comes back as it was. A paused studio is charged straight away, without another trial.

If a studio stays paused for 90 days, we may permanently delete its photos, films, galleries and other content. We'll email the owner before we do. Galleries a client is paying to keep are not deleted while they keep paying.

A studio can offer a client the chance to keep a gallery online after the studio's hosting ends. If the client accepts, the client pays Photo Haven directly, monthly or yearly, for as long as they choose. The studio is not charged and earns nothing from it, and the gallery no longer uses the studio's storage.

By offering a gallery, the studio allows us to keep hosting it for that client, as it is, for as long as the client pays, including if the studio is paused or leaves Photo Haven. While a client keeps a gallery, the studio can't delete it, close it or change its link.

Clients can cancel from the link in their receipt emails. The gallery stays online until the end of the period they've paid for, then closes. The gallery's photos and films still belong to the studio.

Someone a gallery is shared with, other than the gallery's own client, is a guest. Guests can look at the photos, and can buy downloads of the photos they pick from Photo Haven. Photo Haven sells those downloads, sets the price and keeps the payment. The studio doesn't set the price, isn't paid for it and doesn't need to do anything. The gallery's client never pays for downloads.

A guest gets only the photos they paid for, at the size the gallery's download settings allow, and only while the studio has downloads on for that gallery. RAW files are never sold. Guests see a watermark over photos they haven't bought.

The price is shown before paying. It's a small amount per photo plus the card fee once per purchase, so each photo costs less the more you buy, plus sales tax where it applies, all in US dollars. Payments go through Stripe on Photo Haven's own account; your card can be saved there for next time, and you can remove it under Billing in your account. Except where the law says otherwise, purchases aren't refundable once the photos are available to download. If something went wrong, write to support@photo-haven.com.

Downloads are for the buyer's personal use. The photos still belong to the studio, and buying them doesn't give you the right to sell them or use them commercially.

You own the photos, films, writing and other material you put in Photo Haven. You give us permission to store, copy, process and show it only as needed to run Photo Haven for you: for example, making previews, streaming your films and showing galleries to the people you share them with.

Guest downloads. You also license Photo Haven to sell downloads of the photos in your galleries to the guests you or your client share them with, as described under "Guests buying downloads": a non-exclusive, worldwide, royalty-free license to copy those photos and sell and deliver them for the guests' personal use, at the size your download settings allow, for as long as the photos are in Photo Haven. Photo Haven keeps what guests pay. You can stop guest sales on a gallery by turning its downloads off, or by not sharing it with guests.

We don't sell your content, use it in our marketing or use it to train AI models without your written permission.

You're responsible for having the rights to everything you upload, including any model releases and the consent of the people in your work, and for following the law where you and your clients are.

Don't use Photo Haven to:

• store or share anything illegal, including any sexual content involving minors, which we report to the authorities;
• share content you don't have the rights to, or that harasses, threatens or invades someone's privacy;
• send spam, spread malware or phish for information;
• get around plan limits, probe or disrupt the service, or access another studio's data;
• use your storage as general file backup unrelated to your photo or film work, or resell Photo Haven.

We may remove content or pause a studio that breaks these rules, and close it for serious or repeated breaches. Where we can, we'll tell you first and give you a chance to fix things.

When your clients pay your invoices, bookings or retainers by card, the payment goes through your own Stripe account. Photo Haven takes no commission. You're the seller: you set your prices and terms with your clients, and you're responsible for your refunds, disputes and taxes. Stripe's own terms apply to your Stripe account.

On plans that include it, you can show your website at a domain you own. You need to own or control the domain and keep its DNS record pointing at Photo Haven. We may disconnect a domain that's used to break these terms or that's no longer pointing at us.

We work to keep Photo Haven running and your files safe, but we can't promise it will never be interrupted or that nothing will ever be lost. Keep your own copies of work that matters to you.

We improve Photo Haven all the time and may change or remove features. Features marked "coming soon" aren't promised by a date. If we ever decide to shut Photo Haven down, we'll give at least 60 days' notice so you can download your work.

Photo Haven is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not written here, including fitness for a particular purpose.

To the extent the law allows, we're not liable for indirect or consequential losses, such as lost profits, lost bookings or lost data, and our total liability for any claim is limited to what you paid us in the 12 months before the claim.

You agree to cover our reasonable costs if a claim is brought against us because of content you uploaded or your breach of these terms.

These terms are governed by the laws of the State of Nevada, USA, without regard to its conflict of law rules. Any dispute will be handled in the state or federal courts in Clark County, Nevada, unless the law where you live gives you the right to bring it there instead.

We may update these terms. If a change is significant, we'll tell studio owners by email or in the app at least 30 days before it takes effect. Carrying on using Photo Haven after that means you accept the new terms.

Questions about these terms? Write to support@photo-haven.com.